These terms and conditions form an integral part of any written or verbal contract between Woofers Pet Transport and any client who contracts Woofers Pet Transport to transport any animal.
“Owner” means any person, company or organisation who enters into or is a party to a contract with Woofers Pet Transport to transport an animal including the breeder, trainer, consignor and the consignee.
“Woofers Pet Transport” means the business, Woofers Pet Transport, based in Victoria, Australia, trading as Woofers Pet Transport and its employees. Employees of Woofers Pet Transport have the authority to enter into a contract on behalf of Woofers Pet Transport but have no authority to vary these terms and conditions.
“animal” or “animals” means any animal, multiple of animals or other item provided to Woofers Pet Transport for the purpose of being transported.
“consignor” means the person Woofers Pet Transport is contracted to collect the animal from.
“consignee” means the person Woofers Pet Transport is contracted to deliver the animal to.
All parties to the contract, including the breeder, consignor, consignee or any other party who places the booking with Woofers Pet Transport shall be held to be the owner and are deemed to have accepted these terms and conditions and to be jointly and severally liable for any additional costs that may be incurred on their behalf during the transport. Any person who contracts Woofers Pet Transport to conduct any such transport, makes payment for transport services or delivers an animal to Woofers Pet Transport for the purpose of transport, if they are not the owner, warrants to Woofers Pet Transport that they have the authority of the owner to do so and that they accept these terms and conditions.
Pricing and Payments
Any price or quotation provided by Woofers Pet Transport is based on information provided by the owner of the animal as to the animals breed, size and the location of pick up and delivery.
Woofers Pet Transport reserve the right to vary the price in the event that the information upon which the price was quoted was incorrect or has altered.
Any price provided by Woofers Pet Transport is solely for transport and care of the animal and does not include Pet Insurance, Boarding, Veterinary Care or any additional extras unless agreed upon at the time of booking and is valid for 30 days.
Payments may be made by Credit card or Bank transfer, as per arrangements made at the time of booking and must be made and visible to Woofers Pet Transport prior to the collection date.
Under no circumstances will cash or cheques be accepted without prior arrangement.
In the event of non payment – Woofers Pet Transport reserves the right to refuse delivery of any animals and to deliver them to an appropriate boarding facility at the owners cost until such time as payment has been received in full.
In the event that any animal is required to be kennelled or boarded for any reason including travel or collection delays beyond Woofers Pet Transport control, all boarding costs shall be the owners responsibility.
Collection and Timing
Woofers Pet Transport may refuse to pick up any animal in the event that we have, at that point in time, been unable to confirm appropriate delivery details with the consignee.
In the event that Woofers Pet Transport is unable to contact the consignee for delivery at the arranged time we may deliver the animals to an appropriate boarding facility at the owners cost until appropriate alternative arrangements are able to be made and payment has been received in full.
If delivery is unable to be finalised due to circumstances outside of Woofers Pet Transport control the animals may be returned to the consignor or an appropriate boarding facility and the owner may be responsible for the original cost of transport and any additional costs incurred at Woofers Pet Transport discretion.
Any times provided by Woofers Pet Transport, at the time of booking, for pick up or delivery of animals are ESTIMATIONS only.
We endeavour to ensure we can maintain an appropriate timetable however it is inevitable that at times we will be required to make alterations to our timetable or to cancel services due to traffic and weather conditions, mechanical breakdowns or for any other reason beyond our control.
Woofers Pet Transport accept no liability for any loss, cost or inconvenience suffered by any party as a result of any deviation from estimated pick up and delivery times or the cancellation of any services due to circumstances beyond our control.
Woofers Pet Transport reserve the right to charge the full quoted price or any part thereof in the event of a booking being cancelled less than 48 hours prior to the agreed pick up time or in the event that we are not informed that a booking has been cancelled.
In the event we arrive to collect an animal but are unable to contact the consignor the booking shall be treated as a cancelled booking and the driver shall continue on his scheduled run.
Any refunds requested or given shall be at the sole discretion of Woofers Pet Transport, having regard to the individual circumstances of the booking and will be made less an Admin fee of up to $50 to cover the cost of work already completed to finalise the booking.
In general terms we will apply the following.
If bookings are cancelled by the client more than 48 hours prior the scheduled pick up date we will consider a full refund less admin fee.
If a booking is cancelled inside 48 hours of the scheduled pick up time a full or partial refund will be given depending on the circumstances at Woofers Pet Transport sole discretion.
If a booking is cancelled within 24 hours of the scheduled pick up time no refund will be given.
In the event that services are cancelled or interrupted due to circumstances beyond Woofers Pet Transport control we will be unable to provide refunds but will postpone or re-book or provide credits where necessary.
In the event that any animal is unable to travel due to illness or has passed away prior to the scheduled trip, Woofers Pet Transport will refund or postpone the trip as appropriate provided that the owner has made a reasonable effort to notify us as soon as is practical.
Whilst Woofers Pet Transport conducts itself with the utmost care and attention to clients’ animals, they are handled under the understanding that Woofers Pet Transport will not to be held responsible for any loss, death, illness, injury or accident due to any cause whatsoever notwithstanding that nothing in these Terms and Conditions is intended to discharge Woofers Pet Transport normal duty of care or liability in the event that Woofers Pet Transport or its staff are found to be negligent in their care for the animal.
It is at all times the owners and/or breeders responsibility to ensure that the animal is fit for travel including but not limited to the animal being social, non aggressive, of an appropriate age, has had appropriate vaccinations, worming, flea and tick treatments and does not suffer from travel stress or separation anxiety.
Woofers Pet Transport cannot be expected to know the condition or temperament of your pet and will not be held accountable for any failure on the owners part to ensure its suitability for transport.